Cancellation Policy
Service Cancellation, Skipped Service & Rescheduling Policy
Effective Date: May 23, 2026
1. Policy Overview
This Cancellation Policy explains how Grime Force handles cancellations, skipped service, pauses, rescheduling, and missed service for residential, commercial, one-time, monthly, quarterly, and recurring bin cleaning services.
2. One-Time Service Cancellations
Customers requesting one-time service should contact Grime Force as soon as possible if they need to cancel or reschedule. Cancellations made after the route has been scheduled or dispatched may be subject to a cancellation fee or may not be eligible for refund.
3. Membership Cancellations
Monthly, quarterly, or recurring service members may request cancellation by contacting Grime Force before the next billing cycle or scheduled route. Cancellation requests must be submitted with enough notice to remove the customer from the upcoming route and stop future billing where applicable.
4. Skipped Service Due To Inaccessible Bins
Customers are responsible for making sure bins are available, accessible, and mostly empty on the scheduled service day. If bins are blocked, missing, behind a locked gate, full, inaccessible, or not placed in the agreed location, the service may be marked as skipped and charges may still apply.
5. Customer-Requested Skips
Customers who need to skip a scheduled service should notify Grime Force in advance. Skips requested too close to the scheduled route may not stop billing if the service has already been scheduled, routed, or reserved.
6. Weather Delays
Grime Force may reschedule services due to rain, storms, extreme heat, unsafe conditions, equipment issues, route delays, or other operational needs. Weather-related delays do not cancel the service unless otherwise agreed.
7. Route Changes
Grime Force operates on route efficiency. Service dates may be adjusted based on neighborhood routes, trash pickup schedules, route density, traffic, disposal needs, or operational requirements.
8. Refunds
Refunds are reviewed on a case-by-case basis. Services that were attempted, scheduled, dispatched, skipped due to inaccessible bins, or already completed may not be eligible for refund.
9. Commercial Cancellations
Commercial service cancellations may be subject to custom agreement terms, route scheduling, property access requirements, or quoted service conditions. Commercial customers should contact Grime Force directly to cancel, pause, or adjust service.
10. How To Cancel Or Reschedule
To cancel, pause, skip, or reschedule service, customers should contact Grime Force by call or text at 251-210-8709.
11. Agreement To Policy
By scheduling service, enrolling in membership service, approving a quote, submitting a request form, or continuing to receive service, the customer agrees to this Cancellation Policy and the Grime Force Terms & Conditions.